{"id":149,"date":"2026-10-12T18:13:37","date_gmt":"2026-10-12T18:13:37","guid":{"rendered":"https:\/\/valuesitebuilder.co.uk\/?page_id=149"},"modified":"2026-10-12T18:32:23","modified_gmt":"2026-10-12T18:32:23","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/valuesitebuilder.co.uk\/?page_id=149","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"149\" class=\"elementor elementor-149\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e1c66 e-flex e-con-boxed e-con e-parent\" data-id=\"33e1c66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:72,&quot;url&quot;:&quot;https:\\\/\\\/valuesitebuilder.co.uk\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/pic2.jpg&quot;}],&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M790.5,93.1c-59.3-5.3-116.8-18-192.6-50c-29.6-12.7-76.9-31-100.5-35.9c-23.6-4.9-52.6-7.8-75.5-5.3\n\tc-10.2,1.1-22.6,1.4-50.1,7.4c-27.2,6.3-58.2,16.6-79.4,24.7c-41.3,15.9-94.9,21.9-134,22.6C72,58.2,0,25.8,0,25.8V100h1000V65.3\n\tc0,0-51.5,19.4-106.2,25.7C839.5,97,814.1,95.2,790.5,93.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-751054f e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"751054f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6e8931 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e6e8931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">McLocklin Locksmiths Carlisle Locksmith Service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7df303 elementor-widget elementor-widget-page-title\" data-id=\"f7df303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"page-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"hfe-page-title hfe-page-title-wrapper elementor-widget-heading\">\n\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/valuesitebuilder.co.uk\">\n\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n\t\t\t\t\t\t\t\t\n\t\t\t\tTerms &amp; Conditions  \n\t\t\t<\/h2 > \n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c21038 e-flex e-con-boxed e-con e-parent\" data-id=\"6c21038\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76591f3 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"76591f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6068245 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6068245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Locksmith Carlisle \u2013 McLocklin Locksmith<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0d904 elementor-widget elementor-widget-text-editor\" data-id=\"2e0d904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><div id=\"SITE_PAGES\" class=\"Y3K28_ SITE_PAGES\"><div id=\"xmd0c\" class=\"i0StQr theme-vars xmd0c\"><div class=\"JJb9Mt\"><div id=\"Containerxmd0c\" class=\"Containerxmd0c wH18kY\"><div class=\"\" data-mesh-id=\"Containerxmd0cinlineContent\" data-testid=\"inline-content\"><div data-mesh-id=\"Containerxmd0cinlineContent-gridContainer\" data-testid=\"mesh-container-content\"><section id=\"comp-mi38dqfw\" class=\"Le88gL comp-mi38dqfw wixui-section\" tabindex=\"-1\" data-block-level-container=\"ClassicSection\"><div class=\"\" data-mesh-id=\"comp-mi38dqfwinlineContent\" data-testid=\"inline-content\"><div data-mesh-id=\"comp-mi38dqfwinlineContent-gridContainer\" data-testid=\"mesh-container-content\"><div id=\"comp-mi38dxku\" class=\"N8MGzv _v6ohL AWXfZq PO9MfV comp-mi38dxku wixui-rich-text\" data-testid=\"richTextElement\"><h2 class=\"font_2 wixui-rich-text__text\">1. McLocklin Locksmiths &#8211; Carlisle Locksmith Service \u2013 Terms &amp; Conditions of Service<\/h2><h2 class=\"font_2 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/h2><h3 class=\"font_3 wixui-rich-text__text\">1. Definitions<\/h3><p class=\"font_8 wixui-rich-text__text\">In these Terms, the following words have the meanings set out below:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cContract\u201d \u2013 these Terms and Conditions together with any Job Sheet, Quote or Invoice.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cInitial Price\u201d \u2013 the price agreed with you for the Services, as shown in the Job Sheet, Quote, Invoice, email, text message or other written confirmation.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cJob Sheet \/ Invoice\u201d \u2013 the written record (paper or digital) of the work to be carried out, the Initial Price and any parts or materials required.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cServices\u201d \u2013 the locksmith services we provide, which may include (but are not limited to):<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Making properties safe and secure<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Planned and responsive lock changes<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Opening, repairing or replacing locks<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">UPVC and composite door and window work<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Burglary repairs and security upgrades<\/p><\/li><\/ul><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cWe\/Us\/Our\u201d \u2013 <span class=\"wixui-rich-text__text\">McLocklin Locksmiths &#8211; Carlisle\u00a0<\/span>\u00a0including any approved franchises, partners or subcontractors we instruct.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">\u201cYou\/Your\u201d \u2013 the customer who orders and receives the Services.<\/p><\/li><\/ul><h3 class=\"font_3 wixui-rich-text__text\">2. About these Terms<\/h3><p class=\"font_8 wixui-rich-text__text\">2.1 These Terms apply to all Services we provide to you. By booking an appointment with us by phone, text, email, social media or any other method, you confirm that you have read, understood and agree to these Terms and to our Pricing Policy.<\/p><p class=\"font_8 wixui-rich-text__text\">2.2 If there is any conflict between these Terms and any additional terms shown on a Job Sheet or Invoice, the additional terms will take priority for that specific job.<\/p><p class=\"font_8 wixui-rich-text__text\">2.3 If you are unsure about any part of these Terms, you should seek independent advice (for example from Citizens Advice, Trading Standards or a solicitor).<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">3. Your Legal Rights (Consumers)<\/h3><p class=\"font_8 wixui-rich-text__text\">3.1 If you are an individual using our Services for your own private, non-business purposes, you may have rights under the Consumer Rights Act 2015 and other consumer protection law. Nothing in these Terms is intended to remove or reduce those rights.<\/p><p class=\"font_8 wixui-rich-text__text\">3.2 For more information about your legal rights, you can contact Citizens Advice, your local authority Trading Standards department, or visit the UK government consumer pages online.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">4. How the Contract Between Us is Formed<\/h3><p class=\"font_8 wixui-rich-text__text\">4.1 A Contract comes into existence between you and us when you:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">agree to our Initial Price and scope of work over the phone, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">accept a Quote \/ Job Sheet (on paper or electronically), or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">allow us to begin work after we have explained the costs and scope of the Services.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">4.2 By confirming a booking, you authorise us to attend the address given, carry out the Services that are reasonably necessary and charge for the work and any agreed parts in line with these Terms and our Pricing Policy.<\/p><p class=\"font_8 wixui-rich-text__text\">4.3 Your right to cancel is set out in Section 10.<br class=\"wixui-rich-text__text\" \/>4.4 Our right to cancel is set out in Section 11.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">5. Services We Will Provide<\/h3><p class=\"font_8 wixui-rich-text__text\">5.1 The specific Services for each job are described in the Job Sheet \/ Invoice or agreed with you verbally and confirmed in writing (text\/email) where possible.<\/p><p class=\"font_8 wixui-rich-text__text\">5.2 We will agree an attendance time or time window with you. We always aim to arrive within that agreed time, but attendance may be affected by traffic, weather, previous emergency work, police incidents or other factors outside our direct control.<\/p><p class=\"font_8 wixui-rich-text__text\">5.3 We will carry out the Services with reasonable care and skill, using methods appropriate to the situation, the property and the locks or hardware involved.<\/p><p class=\"font_8 wixui-rich-text__text\">5.4 We cannot guarantee that we will always be able to repair or open a lock, door or window without any damage. Non-destructive entry will be attempted wherever reasonably possible.<\/p><p class=\"font_8 wixui-rich-text__text\">5.5 It is your responsibility to read any Job Sheet, Quote or Invoice carefully and to ask for clarification if anything is unclear, especially around pricing.<\/p><p class=\"font_8 wixui-rich-text__text\">5.6 Subcontractors \/ Partner Locksmiths<br class=\"wixui-rich-text__text\" \/>From time to time we may pass work to trusted partners, franchises or local locksmiths where:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">we are unable to attend within a reasonable time,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">specialist skills or equipment are required, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">you are outside our normal operating area.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">In those cases:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the Contract for the work is between you and that locksmith, not <span class=\"wixui-rich-text__text\">McLocklin Locksmiths &#8211; Carlisle<\/span>;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">they may have their own pricing, call out fees or terms;<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">we may act as an intermediary to introduce you but are not responsible for their workmanship or charges.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">By booking work that we refer to another locksmith, you accept that you will deal directly with them in the event of any queries, complaints or disputes.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">6. Price and Payment<\/h3><p class=\"font_8 wixui-rich-text__text\">6.1 The Initial Price for labour is agreed with you before we attend or before work begins. It will be confirmed in the Job Sheet, Quote, text, email or Invoice.<\/p><p class=\"font_8 wixui-rich-text__text\">6.2 Unless clearly stated otherwise, our prices do not include VAT. If in future we become VAT-registered, we will notify customers and VAT will be added at the prevailing rate.<\/p><p class=\"font_8 wixui-rich-text__text\">6.3 You agree to pay the Initial Price plus any additional agreed costs (see Section 7) immediately on completion of the work, unless different payment terms are shown on the Invoice.<\/p><p class=\"font_8 wixui-rich-text__text\">6.4 Accepted payment methods:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Residential customers \u2013 usually cash or bank transfer on completion.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Business customers \u2013 by bank transfer or PayPal, either on completion or within the payment terms shown on the Invoice (normally 30 days).<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">Any alternative arrangements must be agreed in advance with our office\/manager.<\/p><p class=\"font_8 wixui-rich-text__text\">6.5 If payment is not received on completion where it is due on completion, the invoice becomes overdue. We may then:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">contact you to request immediate payment, and<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">apply late payment fees under Section 17.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">6.6 We reserve the right to request deposits, part payments or advance payments, especially where significant parts or special orders are required.<\/p><p class=\"font_8 wixui-rich-text__text\">6.7 Until all parts and materials supplied by us have been paid for in full, ownership of those parts remains with <span class=\"wixui-rich-text__text\">McLocklin Locksmiths &#8211; Carlisle<\/span> (see also Sections 6.10 and 13.4).<\/p><p class=\"font_8 wixui-rich-text__text\">6.8 We may offer account terms to approved commercial customers only. These are agreed separately in writing and may be withdrawn at any time if payment terms are not met.<\/p><p class=\"font_8 wixui-rich-text__text\">6.9 If an invoice for an approved account customer is not paid within the agreed terms (usually 30 days), late payments may also be subject to the late fees \/ recovery process in Section 17.<\/p><p class=\"font_8 wixui-rich-text__text\">6.10 Where a balance remains unpaid, we reserve the right, where lawful and reasonable, to remove parts supplied by us or to charge a reasonable hire \/ usage fee until they are paid for in full. Any such action will always be proportionate and in line with applicable law and safety requirements.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">7. Additional Costs<\/h3><p class=\"font_8 wixui-rich-text__text\">7.1 The Initial Price normally covers labour only, based on the information given to us at the time of booking.<\/p><p class=\"font_8 wixui-rich-text__text\">7.2 When we attend, we may find that:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">additional parts are required, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">extra time is necessary due to the actual condition of the door, frame or lock, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">other issues exist that were not reasonably identifiable from your initial description.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">7.3 Our locksmith will always explain any additional labour or parts costs before incurring them. If you agree, these will be added to your Invoice and are payable on completion.<\/p><p class=\"font_8 wixui-rich-text__text\">7.4 If you do not agree to the additional cost, you may cancel the work at that point. If we have already spent time on site, a reasonable attendance \/ labour fee may still be payable to cover our time and any parts already fitted.<\/p><p class=\"font_8 wixui-rich-text__text\">7.5 If you provide incomplete, incorrect or misleading information which increases the time or complexity of the job, we may charge additional labour at our standard or agreed rates to cover the extra work.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">8. When We May Decline or Stop Work<\/h3><p class=\"font_8 wixui-rich-text__text\">We may refuse to start or may stop work if:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.1 Necessary parts, locks or materials are not available and a safe alternative solution cannot be sourced in time.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.2 You do not provide proof of ID, ownership, tenancy or authority to grant access where we reasonably require it.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.3 You are unable or unwilling to confirm how payment will be made or to provide evidence of ability to pay when reasonably requested.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.4 Conditions at the property are unsafe, abusive, threatening or put our staff at risk.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.5 You fail to provide access at the time agreed.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">8.6 You breach the Contract in any serious way.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">If we have to leave due to any of the above and have already attended your property, we may charge a reasonable attendance \/ cancellation fee.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">9. Access to Your Premises<\/h3><p class=\"font_8 wixui-rich-text__text\">9.1 You agree to provide safe and reasonable access to your property at the agreed time.<\/p><p class=\"font_8 wixui-rich-text__text\">9.2 You authorise us to enter the property as necessary to carry out the Services and, where lawful and appropriate, to recover any goods or equipment that remain our property if invoices are not paid.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">10. Your Cancellation Rights<\/h3><p class=\"font_8 wixui-rich-text__text\">10.1 You may cancel a booking at any time by contacting us.<\/p><p class=\"font_8 wixui-rich-text__text\">10.2 If you cancel at least one hour before our agreed arrival time, no cancellation charge will usually apply.<\/p><p class=\"font_8 wixui-rich-text__text\">10.3 If you cancel less than one hour before our agreed arrival time, or if we arrive and you no longer wish us to proceed, we may charge up to one hour\u2019s labour as a cancellation\/attendance fee, plus any special parts already ordered specifically for you.<\/p><p class=\"font_8 wixui-rich-text__text\">10.4 If we break the Contract in a serious way and do not put things right within 28 days of you notifying us in writing, you may cancel the Contract and seek any remedies you are entitled to under consumer law.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">11. Our Cancellation Rights<\/h3><p class=\"font_8 wixui-rich-text__text\">11.1 We may cancel the Contract or any booking by writing to you (letter, email or text) if:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">you do not pay sums due,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">you seriously breach these Terms,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">we are no longer legally permitted to carry out the work,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">we are unable to obtain necessary parts or materials, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">events outside our control (see Section 14) make the work impractical or unsafe.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">11.2 If we cancel due to your breach and work has already been carried out, you must immediately pay for the work completed and any parts supplied.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">12. Warranties \u2013 Locks, Parts &amp; Labour<\/h3><p class=\"font_8 wixui-rich-text__text\">12.1 Locks \u2013 New locks supplied and fitted by us are normally covered by a 6-month warranty on parts and labour from the date of installation, unless stated otherwise. British Standard locks usually come with three original keys; additional keys can be supplied at extra cost.<\/p><p class=\"font_8 wixui-rich-text__text\">12.2 Gearboxes &amp; Mechanisms \u2013 New gearboxes and multipoint mechanisms supplied and fitted by us are normally covered by a 12-month warranty on parts and labour from the date of installation.<\/p><p class=\"font_8 wixui-rich-text__text\">12.3 Warranties apply only where:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">the lock or mechanism has been used normally,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">keys and hardware have not been misused or altered, and<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">no unauthorised repairs or modifications have been carried out.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">12.4 We may refuse warranty claims where damage is caused by:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">forced entry by third parties,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">vandalism, attempted burglary, or accidental damage,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">non-locksmith-standard key cutting or worn\/damaged keys,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">extreme weather, building movement or poor door\/frame condition.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">12.5 If a genuine fault arises within the warranty period, we will use reasonable efforts to repair or replace the faulty item at no cost to you.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">13. Our Liability<\/h3><p class=\"font_8 wixui-rich-text__text\">13.1 We will take reasonable care to minimise damage to paintwork, doors, frames, glazing, floors and surrounding areas. However, some damage can be unavoidable when gaining entry or removing defective hardware.<\/p><p class=\"font_8 wixui-rich-text__text\">13.2 Unless we have been negligent, we are not responsible for making good cosmetic damage or for any cleaning, decoration or other remedial work following the Services.<\/p><p class=\"font_8 wixui-rich-text__text\">13.3 We do not exclude or limit liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.<\/p><p class=\"font_8 wixui-rich-text__text\">13.4 If you are a consumer, we are not liable for any loss related to a business of yours (such as loss of earnings, contracts or profits). Our responsibility is limited to foreseeable loss or damage caused by us.<\/p><p class=\"font_8 wixui-rich-text__text\">13.5 All parts and materials supplied remain our property until paid for in full.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">14. Events Outside Our Control<\/h3><p class=\"font_8 wixui-rich-text__text\">If we or you fail to meet any obligation under this Contract due to events outside our reasonable control (for example, extreme weather, police closures, accidents, illness, strikes, war, pandemics, etc.), neither of us will be treated as having broken the Contract.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">15. Personal Data, Call Recordings &amp; Body-Worn Cameras<\/h3><p class=\"font_8 wixui-rich-text__text\">15.1 We will use the personal information you provide to:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">deliver the Services,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">process payments,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">maintain records for legal and accounting purposes, and<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">contact you about similar services (you can opt out at any time).<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">15.2 We may share necessary information with trusted third parties such as payment processors, debt recovery agencies, insurers or credit reference agencies, where reasonably required.<\/p><p class=\"font_8 wixui-rich-text__text\">15.3 Call Recording \u2013 Calls to and from <span class=\"wixui-rich-text__text\">McLocklin Locksmiths &#8211; Carlisle<\/span> may be recorded for training, quality and security purposes. By contacting us, you consent to call recording in line with our privacy practices.<\/p><p class=\"font_8 wixui-rich-text__text\">15.4 Body-Worn Cameras \u2013 Our locksmiths may use body-worn video for safety, evidence and training. Footage may be used where needed in legal proceedings or to resolve disputes. You may request a copy of relevant footage in writing, subject to ID checks and a reasonable admin fee.<\/p><p class=\"font_8 wixui-rich-text__text\">15.5 We will handle personal data in line with UK data protection law.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">16. General Legal Terms<\/h3><p class=\"font_8 wixui-rich-text__text\">16.1 The Contract and these Terms are governed by the laws of England and Wales.<\/p><p class=\"font_8 wixui-rich-text__text\">16.2 You may not transfer your rights under this Contract without our written consent. We may transfer our rights and obligations to another company, but this will not affect your rights.<\/p><p class=\"font_8 wixui-rich-text__text\">16.3 If any clause in these Terms is found unenforceable by a court or regulator, the rest of the Terms will continue to apply.<\/p><p class=\"font_8 wixui-rich-text__text\">16.4 If we delay in enforcing our rights under this Contract, it does not mean we have waived those rights.<\/p><p class=\"font_8 wixui-rich-text__text\">16.5 We may update these Terms at any time. The version in force at the time of your booking will normally apply to your Contract.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">17. Late Payment &amp; Debt Recovery<\/h3><p class=\"font_8 wixui-rich-text__text\">17.1 Payment is due on completion unless otherwise agreed in writing. An invoice is considered overdue if:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">payment on completion is not made, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">for account customers, the invoice is unpaid after the agreed credit period (usually 30 days).<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">17.2 To reflect the costs of credit control, administration, chasing communication and disruption to our business, we reserve the right to apply a late payment fee of \u00a325 per day, up to a maximum of \u00a3500 per invoice.<\/p><p class=\"font_8 wixui-rich-text__text\">17.3 Where invoices remain unpaid for an extended period and we have had to make repeated attempts to obtain payment, we may apply late fees backdated from the original due date, subject to the \u00a3500 cap per invoice.<\/p><p class=\"font_8 wixui-rich-text__text\">17.4 You also agree that you will be responsible for our reasonable debt recovery costs, including:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">fees charged by a third-party debt collection agency,<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">court fees and legal costs, and<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">any enforcement costs in relation to a County Court Judgment (CCJ).<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">17.5 In cases of serious, ongoing non-payment, and where lawful and safe, we reserve the right to treat parts we have supplied as hired equipment until paid for, and to:<\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">charge a reasonable daily hire fee, or<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">seek to recover or disable hardware in a lawful and proportionate way.<\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">Any action we take will always comply with UK law and will not put you or your property at risk.<\/p><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><h3 class=\"font_3 wixui-rich-text__text\">18. Complaints &amp; Contact<\/h3><p class=\"font_8 wixui-rich-text__text\">18.1 We aim to provide a professional service on every job. If you are unhappy with any aspect of our work, please contact us in writing within 24 hours of the issue arising, explaining the problem in detail.<\/p><p class=\"font_8 wixui-rich-text__text\">18.2 We will investigate and, where appropriate, arrange a revisit, repair or other remedy.<\/p><p class=\"font_8 wixui-rich-text__text\">18.3 Contact details for the business will be shown on the relevant website and Invoice (for example, address and telephone number).<\/p><h2 class=\"font_2 wixui-rich-text__text\">Pricing Policy<\/h2><h2 class=\"font_2 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/h2><p class=\"font_8 wixui-rich-text__text\">We believe in clear, upfront pricing. You will always be told our labour rate or fixed cost before we attend and again before any additional work or parts are agreed.<\/p><h4 class=\"font_4 wixui-rich-text__text\">\u00a0<\/h4><h4 class=\"font_4 wixui-rich-text__text\">1. Call Out Charges<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">We operate as 24-hour locksmiths, responding to emergencies day and night.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">For most standard work booked between 9am and 5pm, Monday to Sunday, we normally do not charge a call out fee.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">For certain high-demand periods (for example Christmas Eve 24th December to 27th December, New Year\u2019s Eve and New Year\u2019s Day, or extreme weather\/emergency events), we may apply a call out charge in addition to our normal labour rate. This will always be explained before you confirm the booking.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Quotes for non-urgent, pre-booked work are always free of charge.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">2. Standard Labour Rates (Guide)<\/h4><p class=\"font_8 wixui-rich-text__text\">These figures are your example Fleet rates \u2013 you can adjust them as needed:<\/p><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">9am \u2013 5pm: labour from \u00a374.99 per hour<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">5pm \u2013 10pm: labour time and half rate<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">10pm \u2013 6am: labourdouble rate<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">6am \u2013 9am: labour from \u00a384.99 per hour<\/span><\/p><\/li><\/ul><p class=\"font_8 wixui-rich-text__text\">Most straightforward lockouts and simple jobs are completed within the first hour.<br class=\"wixui-rich-text__text\" \/>Where a job is priced \u201cper job\u201d rather than by the hour, we will confirm this before work starts.<\/p><h4 class=\"font_4 wixui-rich-text__text\">\u00a0<\/h4><h4 class=\"font_4 wixui-rich-text__text\">3. Minimum Charges &amp; Time Bands<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">We normally apply a minimum charge of one hour for attendance and labour.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If work takes longer than one hour, additional time is usually charged in 15-minute intervals at the same hourly rate (for example, 1 hour 10 minutes is rounded to 1 hour 15 minutes).<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Our labour time starts when we arrive at the agreed address. If we have to wait because nobody is present or you arrive late, waiting time will be charged at the agreed hourly rate.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">4. Per-Job Pricing<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">In many cases we can give a fixed price for the whole job based on the information you provide (for example, \u201copen a standard euro lock on a UPVC door\u201d).<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If we arrive and the job is substantially different \u2013 e.g. severe door\/frame damage, previous forced entry, long-term mechanical failure, secondary issues such as dropped doors \u2013 we will re-explain the price options and may revert to standard hourly rates.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If you decide not to proceed after we have attended and assessed the job, we may charge a reasonable attendance\/labour fee and for any materials already used.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">5. Parts, Travel &amp; Additional Charges<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Parts such as cylinders, locks, gearboxes and mechanisms are charged in addition to labour, unless otherwise agreed. We will usually provide a price range for likely parts (e.g. cylinders from \u00a324.99).<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">For jobs requiring significant travel, for example remote or rural locations, we may apply a fuel \/ travel charge which will be disclosed in advance.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Local tolls or charges (such as tunnels, bridges or parking costs) may be added to your Invoice if incurred as part of your job.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If we must source unusual, imported or specialist parts, any postage, import or sourcing costs will be explained to you and added to the final price.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">6. Weather &amp; Danger Conditions<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Work undertaken during severe weather (e.g. heavy snow, ice, red or amber weather warnings) or during high-risk situations (such as certain evictions or police operations) may incur a danger \/ hardship fee.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Any such fee will be discussed with you in advance and kept proportionate to the risk and conditions at the time.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">7. Cancellations &amp; Missed Appointments<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">You can cancel without charge if you notify us at least one hour before the agreed arrival time.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Cancellations with less than one hour\u2019s notice, or where we attend and cannot start due to no access, may be charged up to one hour\u2019s labour plus any special parts already ordered.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">Repeated missed appointments or no-shows may incur additional fees to cover wasted time and travel.<\/p><\/li><\/ul><h4 class=\"font_4 wixui-rich-text__text\">8. VAT<\/h4><ul class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">At the time of writing, <span class=\"wixui-rich-text__text\">McLocklin Locksmiths &#8211; Carlisle<\/span>\u00a0<span class=\"wixui-rich-text__text\">Locksmith Service<\/span> does not charge VAT.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\">If this changes in future (for example, if we exceed the VAT threshold), VAT will be added at the current rate and we will make reasonable efforts to update our websites and documentation.<\/p><\/li><\/ul><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><p>\u00a0<\/p><div id=\"pinnedBottomRight\" class=\"pinnedBottomRight\"><div id=\"comp-kz6z5zwj-pinned-layer\" class=\"comp-kz6z5zwj-pinned-layer QED8q1\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>McLocklin Locksmiths Carlisle Locksmith Service Terms &amp; Conditions Locksmith Carlisle \u2013 McLocklin Locksmith \u00a0 1. McLocklin Locksmiths &#8211; Carlisle Locksmith Service \u2013 Terms &amp; Conditions of Service \u200b 1. Definitions In these Terms, the following words have the meanings set out below: \u201cContract\u201d \u2013 these Terms and Conditions together with any Job Sheet, Quote or&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-149","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=149"}],"version-history":[{"count":7,"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/149\/revisions"}],"predecessor-version":[{"id":160,"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/149\/revisions\/160"}],"wp:attachment":[{"href":"https:\/\/valuesitebuilder.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}